Try and find an open and non-judgemental space with no distractions

Let them share as much or as little as they want to, at their own pace without any pressure

Don’t try to jump in too quickly with your own diagnosis or solutions

Keep questions open ended, such as “why don’t you tell me how you’re feeling?” rather than “I can see you need help”

Talk about wellbeing, point them in the direction of our website tools for self-help and other useful techniques

Listen carefully to what they tell you, show you understand how they feel and respect their feelings

Offer them help in seeking professional support and provide information on ways to do this, which could include our website or offering to go to see their GP with them

If you think they need urgent help which is beyond your capabilities, signpost them to the most appropriate support from our website